Jay Sella Webmaster + Point-of-Contact [Volunteer]

Middlesex Beach Association

A Homeowners Association for a private community on the Eastern Shore with nearly 250 properties.

Highlights:

  • Implemented a mass communication service to reliably communicate with owners, sending 77 email campaigns with an average 75% engagement rate
  • Crafted and engineered a Hologram & QR Code Verification System, responsible for 5,000+ scans/year (during peak summer months)
  • Designed, marketed, and sold $6,000+ worth of merchandise for a community fundraiser
  • Established and managed the procedures and databases for processing nearly 1,000 owner profile changes, resulting in a 62% increase in reliable communication channels
  • Served as a point-of-contact between the Board, employees, owners, and property management, handling 700+ support inquiries over a 3-year span

Website:

Webmaster + Communications Officer [Volunteer]

The Marketplace:

Designed + Sold Products [Fundraiser]

To enliven community spirit and generate revenue to lower HOA fees, I designed and sold Middlesex-themed apparel, umbrellas, and beach accessories. However, the team faced challenges from a limited digital presence and uncertain demand. This also resulted in the development of a website for people to view the products, reserve their purchases, and communicate with our group. The website was built in PHP with a MySQL database backend for inventory management. Responsible for communications, I connected both over a dedicated email and through Chatra, a live chat service.

Designs:

 

Designed + coded from scratch in the Washington, D.C. area.
Some icons made by various contributors via www.flaticon.com.

© 2020 Jay Sella. All Rights Reserved.